Quality that matters.

Start with Map. It tells you what regression costs per platform and which journeys are worth covering, so you have the business case before you commit to anything ongoing. If the platform is live and you already know which journeys matter, say so on the first call — Cover may be the right door, and we will tell you either way. If it is a new programme and the pre-production capability does not exist yet, Map, then Pod, then Cover. We settle it on that first call, and if the fit is not there we say so on the same call.

A technical and commercial read on each platform: what regression costs, where it is worth fixing, the first six to eight journeys named, a draft scope register and a sequenced roadmap. It ends in a decision. That decision may be Cover, or Pod then Cover, or hire an engineer, or leave it alone, or decommission the platform anyway — and we will say so if that is what the numbers show.

No. You are buying a service with an output, not people to line-manage. What you get is the working automation and the capability to keep producing it after we leave. The test code is yours, in your repository, from the first commit.

No. Checks run in the agreed test environment or in CI, against builds and release candidates intended for production. Cover builds the suite for a live platform — it does not run against the live platform.

No. A named lead assesses the evidence each cycle and issues a verdict: verified, verified with residual risk, not verified, or not assessed. The release decision stays yours. We are telling you what the evidence says, not what to do about it.

Minimum access by default. Work runs in your environments, repos and tools wherever possible; NDAs are standard; access is limited to the project team and withdrawn at close. We do not ask for production credentials, and test data is agreed or synthetic.

Independent testing and tool sales are two separate lines. In a QA assessment we do not recommend a tool because we sell it, and if there is a commercial interest in the recommendation, we say so in writing before you decide.